Privacy Policy
Welcome to CaveQuest mobile application (“App”). Our Privacy Policy outlines the information we receive when you use and/or install the App, why we collect this information, and how we use this information.
We recognize that privacy is very important to our customers and we are committed to protecting your privacy as a visitor to this App and as our customer. We will not collect any personal information from you that you do not volunteer, and we are the sole owner of all information collected on this App. We do not sell, share, or rent your personal information to any third parties, unless we have your express permission or under special circumstances. We value your trust very highly, and will work to protect the security, privacy and integrity of any personal information you provide to us and will only use it as we have described in our Privacy Policy. By providing solicited or unsolicited personal information to us, you consent to our using such information, subject to applicable laws and the terms of this Privacy Policy.
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What Personal Information We Collect
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Voluntarily Provided Personal Information
We receive and may store information you provide voluntarily on our App. This information may include your name, age, phone number, mailing address, email address, and any information that can be linked to you. We also may ask for information (including a credit card number and other financial information) from those users who have payment transactions on our App.
CaveQuest does not knowingly and intentionally collect personal information about children under the age of 13 without permission from their parents or legal guardian. However, we cannot always determine the age of persons who access and use our App. If a child under the age of 13 provides us with his/her personal information without parental or guidance consent, we strongly encourage the parent or guardian to contact us to have this information removed and to unsubscribe the child from future CaveQuest marketing communications. If we become aware that we have inadvertently received personally identifiable information from a user under the age of 13 as part of the App, we will delete such information from our records.
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Automatically Collected Personal Information
We may collect location information (e.g., city and state and/or zip code) that you provide. Certain devices and browsers contain unique identifiers that can be used to identify the geographical location of the device. When you use such a device or browser to access our App, your device and/or browser may automatically collect and/or transmit your location information. We also may collect GPS information from the device if the device transmits it. Additionally, if you download our App, we may collect your location information in order to deliver our app services. If you choose to enable certain features in our apps that require your geographic location, then we will collect and store that information.
We also collect and store information through a variety of automatic technologies about your use of our App, including device identifying information such as IP addresses, MAC address or other device-specific alphanumerical ID numbers, the make and model of your device, the wireless provider associated with your device, whether you downloaded the App, the source of the download of the App, when the App is launched, which features the users interact with, and your device’s connection to the Internet. These things allow us, among other things, to improve the quality of our App.
The information we collect may be collected directly by us, or it may be collected by a third-party service provider on our behalf. We will not sell, share or rent this information to any third parties.
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If You Contact Us by Email and/or by Telephone
Should you contact us by email and/or by telephone, we will use your email address and/or telephone number to respond to your questions, suggestions, and/or requests for assistance in using our App and/or other related products or services.
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Personal Information Collected Via Surveys and Promotions
From time to time, we may conduct surveys or promotions via our App, email, website, or other media. If you choose to participate, we may request your name, age, phone number, mailing address, email address and other personal information. You also may provide us with certain information when you choose to contact us online. This information may include your name, age, phone number, mailing address, and email address.
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How We Use Your Personal Information
Information we collect on our App may be used to enhance your experience in the following ways:
- To respond to your customer-service inquiries or requests, and to improve customer services.
- To improve our App and the services and features offered via the App based on the information and feedback we receive from you.
- To communicate special offers to you, if you choose to receive such notices.
- For market research, surveys, and similar purposes to help us understand trends and customer needs.
- To evaluate your user experience and services.
- To send periodic emails, newsletters, articles, updates, or service information, if you choose to receive such notices.
- To use location information, either information you provided by you or information automatically collected, in order to provide you with content, services and advertising that is relevant to your geographic area. We may combine information we collect from you while you are using our App with information that we collect from other sources to customize features, content and advertising that appear on our App.
- To prevent, investigate, or provide notice of fraud, unlawful or criminal activity; unauthorized use of, or access to, personal information, our App, or security systems; or to meet other legal obligations.
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When and With Whom We Share Your Personal Information
We never sell, share or rent your personal information to any third parties without your prior consents or under special circumstances. We will share personal customer information only with our agents, representatives and trusted service providers and contractors for customer support services, processing of personal information for CaveQuest, and for limited purposes, including offering certain services in connection with our App; communicating to customers; enhancing and improving customers’ experience. Aside from the purposes described above, we will never share your personal information with any other third parties unless we have your express permission or under special circumstances, such as when we believe in good faith that the disclosure is required by law, in response to their request for such information, or to assist in investigations of theft, fraud, or abuse.
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How We Protect the Security of Your Personal Information
The security of your personal information is very important to us. All information we gather on our App is stored within databases to which only we and services providers are provided access. However, as effective as the reasonable security measures implemented by us may be, no physical or electronic security system is impenetrable. We cannot guarantee the security of our App, servers or databases, nor can we guarantee that information you supply will not be intercepted while being transmitted to us over the Internet.
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You Can Decide What Marketing Communications You Receive From Us
If you choose to receive periodic communications from us, we may from time to time send you email messages describing new promotional offers and related service information updates. You can choose to stop receiving this email at any time. If at any time you would like to unsubscribe from receiving future emails, we include unsubscribe instructions at the bottom of each email. The only email message you will receive from us is to answer any other questions you may have about our company, products and/or services.
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How We Respond to Do-Not-Track Signals
At this time CaveQuest does not recognize automated browser signals regarding tracking mechanisms, which may include "do not track" instructions.
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Third Party Links
We may include or offer third party products or services through our App for your convenience and information only. These third party websites have separate and independent privacy policies. Any personal information that you provide when accessing a third party website is subject to that third party’s privacy policy. We are not responsible for information you provide directly to a third party. We have no responsibility or liability for the content and activities of these linked websites.
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Terms & Conditions
Please visit our Terms & Conditions establishing the use, disclaimers, and limitations of liability governing the use of our App. This Privacy Policy is a part of and is incorporated into our Terms & Conditions by reference.
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Changes to Our Privacy Policy
We reserve the right to change, modify or amend our Privacy Policy at any time. We encourage you to review this policy periodically. If you have previously accepted one of our special offers or agreements, those applicable terms and your continued use will apply to our collection, use and disclosure of personal information. In the case of a conflict, this Privacy Policy supersedes those prior policies or agreements. If our practice in using and/or sharing personal information changes in the future, those changes will be reflected in this Privacy Policy. You can determine the date this Privacy Policy was last updated by referring to the modification date found at the bottom of this Privacy Policy.